We’ve all been on websites that bombard you with special deals, pop up ads and tons of stock imagery. Instinctively, you will feel that the website in question perhaps isn’t one to be trusted – especially if you are making an online purchase.
However, click on a site with an SSL certificate, honest reviews and an active social presence, and you’ll feel more confident in your browsing. These subtle cues, also known as trust signals, can make or break a website, both terms of conversions but also rankings. Websites and content must primarily be made for humans, and not search engines. So, it is imperative that as a website owner, you consider what makes you trust a website.
The more trustworthy your website- the better chance it has of ranking highly. This is due to the importance Google places on searcher satisfaction- they do not want to provide users with untrustworthy results. Therefore, without the right trust signals, you may find that your other SEO efforts (such as link building) will not be as effective.
? To investigate what makes a website trustworthy, we, as a digital PR agency, conducted a survey of 1,322 internet users to reveal the 10 most effective trust signals.
An active social media page is a quick way to judge how successful a company is. Most browsers won’t have access to tools that reveal things like domain authority- and will therefore rely on social following to measure the legitimacy of a business.
Social following tends to indicate how many people trust the website and are interested in the business. Interestingly, 45% of participants said they would not use a website that isn’t active on Twitter, Instagram or Facebook.
47% of users surveyed stated that seeing recognised trust seals such as McAfee, VeriSign and TRUSTe makes them more likely to trust a website as it verifies legitimacy; especially if the badges are from trusted companies.
Having your items stocked somewhere trustworthy that people are familiar with, or having collaborations with other known websites, are both great trust signals.
Placing another company’s logo on your website makes users more likely to view your website as credible. They have the perception that if a recognisable company trusts them, why shouldn’t they?
Google sees your website much in the same way – the more backlinks (or ‘connections’) you have from high-authority sites, the more credible yours becomes.
The majority of users surveyed said they would not be interested in purchasing from a website without an SSL certificate, stating that they would view it as lacking reliability and honesty.
Having an address and active phone number listed on your website suggests that you are transparent with your audience and willing to communicate and establish relationships with those interested. Not to mention it shows that you’re contactable, and open for business.
First impressions matter, and studies show it takes 0.05 seconds for users to form an opinion about your website - deciding whether they stay or go. A professional web design layout encourages users to continue browsing as information is easily accessible and unrestricted. This makes the users overall browsing experience a lot more straightforward .
Great UX (user experience) is important for ranking too – not only should your site look professional, it should be speedy too, to avoid people bouncing back to the search results. Make sure your website speed is optimised.
Payment methods such as PayPal, Visa, Mastercard and American Express are very well-known and widely used. Having these options available provides the user with a sense of familiarity and confidence in your website, as once they have seen this, they know that they are protected if anything were to go wrong.
Stock images lack originality and believability according to 36% of users. If you’re able to add your own personal images, then a user will consider the site a lot more authentic and legitimate.
Reboot conducted an experiment and discovered that using unique images on your website does have a positive impact on organic web rankings as well as image rankings when compared with equivalent sites using duplicated images across the web. You can read more about it here.
An about us page allows users to get to know you, humanising your brand, making their experience a lot more personal. As soon as visitors see a real face and genuine story behind your business, they become less sceptical of your intentions.