Senior Digital PR Manager

The opportunity

You’ll be joining one of the UK’s largest Digital PR teams, working on a mix of high-value and cross-service accounts where strong leadership makes a real difference.

This role gives you full ownership of how accounts are run, from onboarding through to retention and growth.

You’ll have the opportunity to shape client relationships, influence delivery across services, and build a high-performing team around you.

If you’re someone who takes pride in running accounts properly, keeping things on track, and building trust with both clients and teams, this is a role where that will be recognised.

Position overview

Job Type: Full-Time
Salary: £43,000
Required Experience: PR & Marketing
Location: Remote - UK (London, Leeds, Manchester)

Required skills

Experience leading an effective team
Hands-on digital PR experience
Excellent communication and presentation skills
Ability to think 'outside-the-box'
Proficient in Microsoft Office/Excel
Excellent writing and organisational skills
Proactive with the ability to multi-task
Knowledge of search engines and basic approaches to SEO

Key objective

Your objective is to drive client satisfaction, retention, and high-performing delivery across your portfolio of Digital PR and cross-service accounts.

You’ll own the client relationship, acting as the senior point of contact and ensuring clients feel proactively supported and confident in our approach.

Internally, you’ll ensure campaign plans are organised, resourced, and executed effectively, keeping timelines, quality, and KPIs on track.

You’ll also lead the operational rhythm of your accounts, while managing and developing your team to deliver consistent performance and strong client experiences.

Core responsibilities

Client services and account ownership

Own and develop senior client relationships, ensuring satisfaction, retention, and growth
Lead onboarding and set clear expectations around cadence, process, and success measures
Act as the primary point of contact for cross-service accounts, ensuring alignment across teams
Identify opportunities for account growth and support renewals where appropriate
Lead client meetings, including QBRs, with clear communication on performance, progress, and next steps

Account delivery and communication

Own the operating rhythm across accounts, including WIPs, updates, and stakeholder comms
Ensure delivery is on time, on brief, and within scope, removing blockers quickly
Maintain oversight of campaign activity, timelines, and workloads across your team
Act as the escalation lead for issues relating to communication, delivery, or expectations
Coordinate internal teams across Digital PR, SEO, Data, and Design to ensure seamless delivery

Campaign oversight and quality

Oversee campaign roadmaps and delivery plans to ensure alignment with client goals and KPIs
Spot-check output to ensure quality, consistency, and suitability for external publication
Monitor performance and ensure reporting and tracking are kept up to date
Work closely with Strategists where campaign direction or rationale needs to be strengthened

Line management and team performance

Line manage Digital PR team members, setting expectations and improving performance
Build a high-performing, motivated team culture focused on quality and client experience
Identify skill gaps and support development through coaching and feedback
Maintain oversight of team KPIs and take early action where performance is at risk

Collaboration and leadership

Represent Digital PR in cross-departmental projects and integrated account discussions
Partner with Strategists and senior leadership to align delivery with business goals
Share learnings from accounts to improve ways of working and strengthen the service

About you

Proven experience in a senior Digital PR or client services role, ideally within an agency
Strong client communication and stakeholder management skills
Experience owning complex or multi-service accounts
Demonstrated line management experience, with the ability to coach and develop others
Highly organised, able to manage multiple accounts and priorities with confidence
Commercially aware, comfortable owning account health, retention, and growth
Experience with tools such as Ahrefs, Google Search Console, and media databases

You’re someone who is calm, confident, and in control. You take ownership of client relationships, you spot issues early, and you deal with them before they escalate.

You know how to manage people properly, setting clear expectations while supporting development.

You balance strategic thinking with strong operational delivery, ensuring work is both effective and well run.