SEO Blog

Posted on: 06/08/2015 - 14:26 | Comments:0

As the internet continues to evolve and explode at an astonishing rate, we take a look at what the World Wide Web means to generations of Britons.

General internet usage

Figures from the 2015 Opinions and Lifestyle Survey (OPN) reveal that 78% of adults in Great Britain use the internet every day or almost every day – this equates to 39.3 million people. This figure was as low as 35% in 2006 when directly comparable figures were released.

Moreover, 74% often accessed the internet on the go (using mobiles, tablets etc.) and away from home or work. 96% of young adults, (pretty much the whole generation) aged 16-24 used on-the-go internet access, compared with only 29% of people over the age of 65.

Age Gap Internet Usage Infographics

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As recently highlighted by the BBC, high street shopping is on the decline as internet shopping becomes the new way to shop; our urge for convenience and increasingly busy lifestyles has meant internet shopping has shown huge growth in recent years. In 2015, 76% of adults bought goods or services online, up from 53% in 2008.

Young adults show the highest penchant for shopping online, with 65% of those aged 16 to 24 purchasing over the internet in 2008, rising to 90% in 2015. The 65+ age group are not to be left out, though; although only 42 percent of them bought online in 2015, this rose significantly from 2008 when the figure sat at 16%.

The most popular online purchase was “Clothes or sports goods”, unsurprisingly, purchased by 55% of adults. Household goods such as toys or furniture was next in line, purchased by 44% and finally travel arrangements and holiday accommodation, the purchase of choice for 37% of adults.

In the last 3 months, 22% of adults purchased online once or twice, while 28% of adults purchased 11 or more times. Online purchases totaling £100 to £499 were made by 42% of adults who had bought online in the last 3 months. 

 Number Of Purchases In The Last 3 Months

Of those adults who had purchased online in the last 3 months, 42% made purchases totaling £100 to £499, 12% made purchases of less than £50, and 9% made purchases of £2,000 or more. Age of consumer made little difference in this comparison - purchases between £100 and £499 were clearly the most common across all age groups, but in equal measures; of those aged 16 to 24, 49% spent on purchases in this range, compared with 42% of those aged 65 and over.

Online Purchase Value Table

As for problems encountered and complaints, information confirms the younger generations ‘need for speed’ so to speak, revealing 33% of 16-24 year olds had issues with the slow delivery of goods, compared with only 13% from the age group 65+.


Internet Activities by age group

Different age groups were surveyed across 17 different categories of internet use; adults aged 25 to 34 had the highest (or joint highest) use across 7 of the 17 categories surveyed. Those aged 16 to 24 reported the highest (or joint highest) use in 6 of the 17 categories.

Unsurprisingly, age group 16-24 ranked highly in recreational internet activities, such as social media (92%), and also education and training (59%) whilst adults 25-34 tended to use the internet for more ‘day to day’ activities like sending and receiving E-mail (88%) and reading online news, newspapers and magazines (77%).

Uploading original content to be shared to a website and blogging was most popular amongst 25-34 year olds (56%), closely followed by 16-24 year olds (55%).

Internet Usage Purpose Table

With regard to sex, there was little difference between men and women carrying out the said activities, with the exception of downloading software – carried out by 37% of men and only 19% of women. 

Posted on: 06/05/2015 - 15:44 | Comments:0

The Key Differences Between Genders When It Comes To Search

The battle of the sexes has raged from time immemorial, and we’re not going to solve that today - but we have to ask ourselves whether a greater understanding of gendered search can help us reach target markets more effectively. If potential customers are searching differently - and we can start to pick up on those patterns - we should be able to use this information to our advantage. 

Relative to how important these differences could be, there has been surprisingly little research done on the topic. It involves analysing information that’s hard to capture and quantify, and those that have done the research seem to be working from relatively small sample sizes. 
However, their results are startlingly similar. The core of the conclusion seems to be this: women are more likely to use specific, long search terms, while men are more likely to ‘accidentally’ find the result they were looking for. Yet somehow, men are more satisfied with the results they find than women.
Some of the research also suggests that there are key differences in the kind and type of information that men and women are searching for, as well as how they find it. 
Men and women use search differently - and if we’re not accounting for that, it’s potentially a major oversight that could mean we’re losing out.

How Often Do Men and Women Actually Use Search?

The Pew Research Center - an American nonpartisan fact and think tank that focuses public issues and trends facing the world, has been conducting research in this field for over a decade. While their research is US-centric, their results are potentially applicable to the Western world. 
In 2008, they found that while most men and women report having ever used a search engine, men were far more likely than women to even use search on a typical day - while 53% of men were using search on a given day, women lagged behind at 45%. 
As we all know, trends related to technology are constantly changing. If we take a look at overall patterns, we can argue that men are more likely to use search - historically - but over time, women have been catching up to the extent that the difference now is almost negligible. From 2002 to 2008, the percentage of men online using search on a daily basis has risen from 33% in 2002, to 53% in 2008, while the percentage of women has also risen significantly from 25% to 45% in 2002 to 2008 respectively. 
So what? Men are using search engines more frequently than women - but to what end? And what difference does that make to business? 
The data from the Pew Research Center also tells us some more general information - that men have been more engaged in search, and men have stated that they search more frequently - while also expressing greater confidence in their search abilities - though their results and satisfaction with their findings seem to be contrary to this. 

Do Men And Women Have Equal Faith In Search Results? 

Interestingly, in 2005, Pew found that men have been more aware than women of paid vs. unpaid search results, and are more likely to know the differences between the two. 43% of men know the difference, as compared to 32% of women. Furthermore, 51% of men have some inkling of search engines tracking user behaviour, as opposed to just 34% of women being aware of these systems even existing.
“Men and women trust their search engines about equally. Some 67% of men and 70% of women say they are a fair and unbiased source of information."
“Men stick with a single search engine more than women.  Some 47% of men regularly use just one search engine, compared to 40% of women. On the other hand, 51% of women use 2 or 3 engines, compared to 44% of men.”

Differences In Search Terms And Queries

Knowing about basic differences between the sexes and whether or not they even use search is one thing - but by looking at the differences between their actual methodologies, we can get some real insights into customer behaviour. 
A 2010 paper by Maghferat and Stock appearing in Webology - a peer reviewed journal devoted to the World Wide Web - highlights some of the ways in which men and women use different search terms to retrieve information. While they look into deep web searches, their conclusions on how their sample uses search engines is most relevant to us. 
They found that “68.4% of women compared to 46.2% of men used query search operators in the formulation” of their searches. 
They also found that men are far more likely to ‘accidentally’ come upon their desired search results, whereas women are more often fulfilling their search requirements “structurally and purposefully.” 
In other words - women are more likely to use long search strings, while men are more likely to search generally and then drill down. Men are spreading the net wide and using less key terms, while women are using specific key words for more focused searching. 

What Results Are They After And Who Do They Trust? 

The previously mentioned characteristics ring true with research regarding the differences between men and women’s preferences for information that isn’t centred on online search. 
Though not focused on online search in particular, a 2006 paper out of the Northeastern Recreation Research Symposium by Xie, Hui, Jigang Bao and Morais can give some insights into some fundamental differences between the types of information men and women are looking for. 
They found that while typically men’s “preference for logical and analytical thinking makes it easier for them to use Boolean logic” to put queries together,  women’s “rich verbal abilities… support the use of a wider vocabulary and multiple syntactic relationships.” 
Women are far more likely to go on recommendations garnered through word of mouth, are more likely to share information and are more likely to develop a relationship with a source. They’re also more inclined than men to collaboratively search for information - in some ways we can see this in action in the success of Pinterest and social sharing sites. 
In their specific example - looking at how men and women retrieved information in a holiday setting - they found that women are more likely to search for information regarding lodging, food and local culture, while men were more likely to search for information on transportation, weather and security.

Why Should We Care? 

Women are more likely to share information - and more likely to return to trusted content providers. They’re more likely to recommend your site to others, given their preference for collaborative, social approbation of information. On the other hand, it seems that search engine algorithms are almost inherently skewed towards men’s formulation of queries. 
While some of this data is limited - its power is overwhelming. This information could be used to change the way we write headlines for different audiences. With more information on the kinds of data one sex is more likely to search for, we could have really powerful demographic insights on our hands.
Posted on: 02/02/2015 - 14:19 | Comments:8

Here at Reboot Online a large portion of our workload involves dealing with Google penalty recovery cases. The demand has increased dramatically and several years ago, we employed Kate Brownhill, who in my opinion, is one of the top penalty recovery experts in the UK. 

Up to date, we have managed over 170 penalty recovery clients. Penalties caused by, gently put, less than organic SEO practices. We have seen it all. Comments spam, forums spam, directory spam, pingback spam, profile spam, hijacked/injected spam and every other type of spam possible.

The common denominator of all this spam was the cause of the penalty. Cheap SEO!

Simply put, it was caused by a business owner attempting to get SEO work at cheap prices. You know the type, £250/month service for 1000 directory submissions, 100 comments on PR5 sites etc…

However, in the last 6 months, we have started seeing a different cause for these type of spammy links. A much more sinister cause. Negative SEO.

In the last month alone, not only has one of our clients been clearly affected, but our own site has also been targeted.  In both cases, a little investigation has revealed the source of the negative SEO attack. Sadly, neither is currently provable in a court of law (but I’m working on it) and until it is, I refuse to be reduced to that level of action and re-action. In total, we have seen clear cut cases of 5 negative SEO attacks in the last 6 months. Previous to that, we did not see one. At this point I would also like to point out that quite a few penalty removal enquiries that we have dealt with were blatantly the direct product of cheap SEO yet the site owner was more than happy to point the finger at negative SEO from one of their competitors. It seems that for some, it’s easier to blame negative SEO rather than admit a poor decision when it comes to choosing an online marketing company.

Searching around the web also shows a worrying increase in websites offering negative SEO type services. Some quite camouflaged in their intent while others are shamelessly and blatantly advertising it for what it is.

I was still reluctant to believe that here in the UK, company owners; entrepreneurs, family men and women, mums and dads… you and me… would be so easily swayed to this dark corner of the business universe historically occupied by swindlers, con-men and thugs carrying out sabotage aimed at weakening, disrupting or destroying a competitors business. Today the web has provided the tools and anonymity for this, seemingly at least, more respectable, more educated people to take on the role of those thugs.

There are still people out there that would swear blind that Negative SEO is impossible or so negligible that the typical, honest webmaster has nothing to worry about. Admittedly, I was also on that side of the argument not so long ago. However, recent experience and time has changed my mind drastically.  So let’s be clear; Negative SEO exists and it’s a growing problem.  Especially on weaker, newer or less established sites where the authority of the site has not been established yet. The same authority that would make the typical negative SEO attack on big brand sites meaningless. It’s a little like trying to chop a tree down with a pair of scissors. If however your website is more akin to a young sapling, a simple pair of scissors are a much scarier prospect.

So we know that the services are there to find, and we know that it’s very possible for a negative SEO campaign to actually work. So, all that’s left is the actual will for someone to want to do such an underhand act on a fellow business. An act that goes far beyond fairness or indeed encouraged healthy competition. Surely, such a service will be rejected by the fair traders of this fair land? I hear you say. This great Land that treasures fairness above all, bureaucracy and… erm… queuing. Well, we decided to put that to the test.

We compiled a list of local businesses consisting of plumbers, lawyers, carpenters, Locksmiths, IT service providers, builders, accountants, cleaning companies and even skip hire companies. We then chose the ones that have a functioning website and went as far as to check for signs that the site has had some SEO done in the past. This was purely to increase the chances that the person we talk to will understand what it is we are about to offer. At this point, we had 84 contacts.

We then sent the below email to all 84 businesses harvested.

The Results:

61/84 businesses replied to the email – Incredibly high reply rate to what is pretty much an unsolicited email.

Out of the 61 respondents:
2   Gave me some well-deserved abuse while rejecting the offer.
11 Politely rejected the offer
19 Wanted more information on the service, payment or the guarantee we provide.
29 Accepted the offer outright and asked for payment details. 

So, out of the 61 respondents, a massive 48 either took the offer on or were very interested in the offer of sabotaging their competitor’s websites. That’s an incredibly high 78.6% while only 21.3% declined.

Ok, so it’s not the most scientific test out there. For a start, a service such as the one I offered is not realistically possible for that price; especially considering the guarantee I provided. In fact, such a guarantee is, I’m pretty sure, impossible to offer at these sort of price point as negative SEO depends on so many factors such as the methods and how authoritative the target site itself is in the eyes of Google at the time of attack. I also only checked a small section of the population in a selection of very small geographical areas. On top of all that, it could be argued that the people who DID NOT respond to my email should also go into the “Politely rejected the offer” group which would have evened out the numbers slightly but I think you will agree, even if we do that, the numbers are still quite shocking.

Saying all that, the levels of responses took me by a complete surprise.

Until Google clearly declares that they are tackling this growing problem, my main suggestion to the majority of webmasters out there is to make the checking of their own link profile a regular job as well as regularly checking Copy Scape for any plagiarism of your content ( Preferably once a week and if not possible, at least once a month. I will write another blog post as soon as I can on the steps you can do to protect yourself from negative SEO but in the meantime, see this excellent post from Felix Tarcomnicu

Posted on: 19/10/2014 - 10:56 | Comments:0

It’s been 1 year and 11 days since the last Penguin update (Penguin 2.1). Wow... that’s a long time for people to wait and pray that their site will be one of the lucky ones to escape the horrible Penguin algorithm. Not horrible because of what it’s trying to achieve, but horrible because of its harshness and unforgiving nature. After all, many small businesses were affected by that particular Penguin variation; Businesses that were promised white hat SEO but instead had their businesses ruined with no way to redeem themselves apart from waiting for the next refresh. A year, I think most people will agree, without your business appearing in Google is a very long time.

The various forums have been buzzing since yesterday morning when people first started noticing the changes. With nothing official announced from Google themselves, the community is rife with claims and counter claims whether a Penguin update has actually occurred. Well, as we do quite a lot of penalty recoveries here at Reboot, I have asked Kate to show us one of our examples of a client escaping the Penguin chokehold.

Below is a rank tracking graph for a very competitive building company related keyword. This company had some SEO done, got hit by Penguin 2.1 and then progressive got worst as the months went by. Mainly due to the fact that they stopped all online marketing efforts and, later, due to the fact that we started cleaning the site up in an aggressive but relentless manner. I will leave you to make your own judgment whether yesterday was in fact a Penguin 3.0 recovery for this particular client. I personally think it’s pretty clear.

Penguin 3.0 Recovery

Posted on: 14/08/2014 - 11:08 | Comments:4

Dear Client,

As many of you know, over the last few days, a new conversation has been taking place in the SEO world regarding the announcement by Google of a new ranking signal.

It is very rare for Google to come out and actually announce one of the 200+ claimed signals that they use to decide what position your website should be in the Google index. So, we have to sit up and take note when this does happen.

Well, on the 7th of August, Google has announced that in their drive to a more secure and safe searching experience, they will now use HTTPS as a ranking signal. Although admittedly, a very light one to begin with, they do stress that this could increase with time.


What Is HTTPS: ?

When you look at your website address in your browser you will most probably see the following:  . that “http” bit stands for Hyper Text Transfer Protocol which is, in very basic terms, a protocol (set of rules) that defines how browsers and web servers communicate. Google now wants you to move to where “https” is the same as http but with the added Security.

How does HTTPS: make the web more secure?

In one word, Encryption. It encrypts all data that your browser is sending to the web server so that if anyone is “listening” in between those two points, they won’t be able to make any sense of the data making your data you send (credit card info, personal details, address etc.) private.

Is that it?

Well, it seems that Google has done some cross section tests and has found that it is more likely that the site is of authority, reliable or professional when it uses https: Also, the cost/extra work associated means that that its less likely that a spammy or “churn and burn” type site will use this protocol. Taking all of that into account, it does make sense that a site with https can be considered more “trustworthy” and as Google only wants good quality sites to be displayed for its searchers, it makes sense that they will give the site a small ranking bonus.

How do I get https: for my site?

You will need to purchase an SSL certificate for the site. This can range from around £50 all the way up to £250 / year depending on the type you require. This can be bought from your web host and in most cases, they will also install it for you for a small fee. There are several types of SSL and Google does not mention if some are better than others but they do mention that it should be of the 2048-bit variety (most are these days but double check).

Should I get https: for my site?

Well this is a very difficult question to answer in this email purely because each one of our client’s has different requirements, history and external variables that may affect our decision. If we strongly believe that your site should move to https: then we will be contacting you in the next few days to discuss. Please remember that this is only a tiny signal at the moment affecting 1% of all search queries so you should not rush into any decisions just yet.

If it’s a positive signal, Is there any reason NOT to do it?

Moving to HTTPS is a move that you should not take lightly. As far as search engines are concerned, when you change your http to https, it’s almost like moving to a brand new domain/address. It involves building a permanent redirect from the old url to the new one (http:// -> https://). There are also consequences that may outweigh the small positive gain you may get from this move. For example, all of the incoming links pointing to the current http version of your site will now have to go through the redirect to find your site. This has been proven to reduce some of their effectiveness and may in itself cause a drop in ranking. So in a perfect world, you will also want to try and get as many of your incoming links changed to https which is not an easy job.

There are lots of other considerations that are beyond the scope of this blog. If you do have any questions or queries regarding your own website, please feel free to contact either me anytime via email or phone. I will be more than happy to help in any way.